Skip to content

  • Restaurants · Hotels · Hospitality · France

    Online reputation for restaurants and hotels:
    your customer reviews handled by us

    ARETA manages the online reputation of restaurants and hotels: collection of reviews by QR code, SMS and email through the plus-avis-client.fr platform, a reply to every review in under 72 hours, from €99 excl. VAT per month.

    ★ ★ ★ ★ ★ 5.0/5 from 20 reviews (Google, Sortlist, Malt, Pages Jaunes)

    Take stock of my reviews (free, 30 min) See pricing
    Under 72 hto reply to every review, in French, reply approved with you
    40+ platformsconnected via plus-avis-client.fr: Google, TripAdvisor, Booking, Airbnb, Facebook
    From €99 excl. VAT/monthup to 20 reviews handled per month on your Google Business Profile

  • The situation

    Your Google rating decides before you do

    Before booking a table or a room, your future customers read your reviews. What they find there, the rating, the volume, the date of the latest review and the quality of your replies, directly affects how full you are. Your reviews also feed Gemini's answers: our GEO agency for Gemini measures that footprint.

    81 %

    of travellers often or always read reviews before booking accommodation.

    Source: Ipsos MORI for Tripadvisor, 2019

    +5 to 9%

    in revenue for an independent restaurant that gains one star on its online rating.

    Source: Michael Luca, Harvard Business School, 2016

    16 %

    of Google local ranking attributed to review signals (rating, volume, freshness) by SEO specialists.

    Source: Whitespark, Local Search Ranking Factors, 2023

    • Replying takes time, every day. In peak season, reviews pile up on Google, TripAdvisor and Booking while you are on the floor or at reception.
    • A negative review left unanswered stays public. It is read by hundreds of prospects, and your silence is what they remember.
    • Too few recent reviews, a rating that stagnates. Your satisfied customers leave without writing anything, because nobody asked them at the right moment.
    • The right tone cannot be improvised. A curt or copy-pasted reply does more harm than good.

    The good news: collection and replies can be delegated without losing your voice. Your reviews become part of the overall strategy run by areta.

    Have an expert read my reviews (free)

  • What sets us apart

    Two ways to work on your customer reviews

    ARETA is both an agency and the publisher of the plus-avis-client.fr platform. You choose how much to delegate: we manage it for you, or you manage it yourself with our tool.

    Agency plan

    We manage it for you

    You stay on the floor, we look after your reputation:

    • Automated collection from your real customers: QR code, SMS, email, WhatsApp.
    • A reply to every review in under 72 hours, in French, in your tone, approved with you.
    • Monthly review of your rating, volume and what your customers say.
    • From €99 excl. VAT per month, up to 20 reviews handled, on your Google Business Profile.
    See the plans

    Self-service plan

    You manage it with our tool

    The platform on its own, fully self-service:

    • plus-avis-client.fr: collection, centralisation and AI-assisted replies.
    • More than 40 connected platforms: Google, TripAdvisor, Booking, Airbnb, Facebook.
    • Negative reviews captured by the platform stay private: you deal with the problem before it becomes public.
    • From €9 per month, 14-day free trial, no commitment.
    Discover the platform

  • Our tool

    plus-avis-client.fr, the customer review platform published by ARETA

    All our online reputation services are built on plus-avis-client.fr, the customer review collection and management platform that we publish. A large share of the agency's clients already use it every day. It is also available on its own, for self-service use.

    • More than 40 connected platforms: Google, TripAdvisor, Booking, Airbnb, Facebook, Trustpilot and the main review sites.
    • Multichannel collection: personalised QR code, SMS, email, WhatsApp, with an automatic reminder on day 3.
    • Negative reviews stay private: unhappy customers contacted through the platform are directed to an internal form, not to Google.
    • AI-assisted replies, a centralised dashboard, review widgets for your website and sharing on social media.

    Platform launch pricing

    Starter

    1 site

    €9/month

    100 review requests by email, 50 by SMS, 100 by WhatsApp. Email reminders, social media sharing, statistics.

    Growth

    1 site

    €19/month

    250 requests by email, 100 by SMS, 250 by WhatsApp. AI-assisted replies, review widgets on your website.

    Business

    1 site

    €29/month

    500 requests by email, 250 by SMS, unlimited WhatsApp. Third-party automations and white label.

    Multi

    Up to 5 sites

    €139/month

    2,500 requests by email, 500 by SMS, unlimited WhatsApp. Beyond 5 establishments: contact us.

    Launch pricing, no commitment. Each plan will go up by €10 within the year. 14-day free trial and a 20% discount on the annual plan.

    Try plus-avis-client.fr for free →

  • How it works

    Our online reputation method, in 5 steps

    A start within a few days, a steady monthly routine, and one constant rule: nothing is published in your name without your approval.

    1. Audit of your profiles and your rating

      We read your Google Business Profile, your last 20 reviews and your current replies. We identify what is holding you back: volume, freshness, tone of replies, reviews left unanswered.

    2. Connecting plus-avis-client.fr

      We connect your establishment to the platform: personalised QR code for the table or reception, messages by SMS, email and WhatsApp, automatic reminder on day 3.

    3. Collection from your real customers

      Every request goes to a customer who has actually visited you. Unhappy customers are directed to a private form: you deal with the problem before it becomes a public review.

    4. A reply to every review in under 72 hours

      Positive and negative alike, in French, in your establishment's tone. Sensitive replies are submitted to you before publication.

    5. Monthly review and management

      Rating, number of reviews, platforms, words that keep coming up in reviews: every month you know where you stand and what your customers really say. Being proactive also means running your social media, in line with your reviews.

    A limit we stand by. We never write fake reviews and we do not buy them: this is a misleading commercial practice, prohibited by the French Consumer Code. We approach your real customers, with no reward, and that is enough.

    Start with a review, 30 free minutes

  • The right choice for you

    Review software, agency, or both?

    The market offers two models: software you run yourself, or an agency that does everything at a much higher price. ARETA combines both: our platform automates, a human replies.

    CriterionSoftware onlyFull-service agencyARETA: tool + human
    Who does the work You, with AI-suggested replies The provider, often with a dedicated account ARETA replies for you, replies approved with you, tool included
    Observed pricing €9 to €140 per month €300 to €550 per month From €99 excl. VAT per month
    Review response time Depends on your availability Varies by contract Under 72 hours, written commitment
    Who it is for You have time to reply every day Groups and comfortable budgets Independent restaurants and hotels that want to delegate without spending €500 a month

    Ranges recorded in August 2026 from the public pricing of the main customer review software and services on the French market.

    Our philosophy. If you have the time and the wish to reply to every review yourself, software alone is enough: take plus-avis-client.fr on its own, from €9 per month. The agency plan exists for those who would rather spend that time in the kitchen, on the floor or at reception. Reviews feed your visibility: combine them with the work of our organic SEO agency.

    Talk about your situation, 30 free minutes

  • Who it is for

    Designed for hotels and restaurants

    ARETA works first with hospitality professionals: our founder comes from the hotel and restaurant industry (Institut Paul Bocuse) and a large share of the agency's clients already use plus-avis-client.fr every day. For hotels and restaurants, our hospitality marketing agency links reviews, direct booking and margin.

    Restaurant industry

    Independent restaurant

    QR code on the table or the bill, review request after service, a reply to every Google review while you are in the kitchen. The rating rises with the volume of recent reviews, not with luck. A smooth restaurant POS system removes the wait for the bill, the main avoidable reason for negative reviews.

    Hotels

    Hotel, campsite, guesthouse

    Review request after departure by email or SMS, Google, TripAdvisor and Booking centralised in a single dashboard, consistent replies from one platform to the next.

    Chains

    Groups and multi-site operators

    One setup per establishment, central management. Consistent collection, comparison of ratings across sites and consolidated reporting, up to 5 sites on the platform, more on request.

  • Pricing

    Our pricing for online reputation and customer review management

    Published prices, with the scope written out in black and white. All amounts are exclusive of tax.

    ⭐ Most popular

    Google Essential

    From €99 excl. VAT/month

    Your Google reviews managed by us: collection by QR code, SMS and email, a reply to every review in under 72 hours, up to 20 reviews handled per month, plus-avis-client.fr platform included.

    Talk to us, 30 free minutes

    Hospitality

    Multi-platform

    On quote, from €290 excl. VAT/month

    Beyond Google: TripAdvisor, Booking, Airbnb, Facebook. Satisfaction surveys, review volume suited to your seasonality and detailed monthly reporting.

    Request a quote

    Chains

    Groups and multi-site

    Depending on scope On quote

    Several establishments, several profiles, central management. Scope, volumes and reporting defined together, based on your actual organisation.

    Request a quote

    One-off

    Audit, crisis, training

    From €120 excl. VAT/hour

    Online reputation audit, support during a wave of negative reviews, training your team to reply to reviews. Hourly, no subscription.

    Book a meeting

    Beyond 20 reviews a month on the Google Essential plan, we offer you a move to Multi-platform or extra time billed, from €120 excl. VAT per hour. The first 30-minute conversation is free, with no commitment.

  • And close to you

    Online reputation in Pau, Bayonne and the Basque Country

    For restaurants, hotels and shops in the Pyrénées-Atlantiques and the Hautes-Pyrénées, support also takes place on site: reading your reviews together, setting up the QR code in the dining room, training the team at reception. Our office is at 2 place du Château Vieux, Bayonne, and we travel to Pau and the Béarn by appointment. Your Google reviews weigh on your local ranking: your SEO consultant in Bayonne builds them into the strategy. In Biarritz, reviews and local positions reinforce each other: our organic SEO agency in Biarritz works on both. Recent, detailed reviews feed your establishment's AI visibility in Bayonne. Unsure about your reviews? Ask for a review of them.

    SEO in Bayonne SEO in Pau Restaurant SEO Hotel SEO

  • Frequently asked questions

    FAQ | Online reputation and customer reviews

    The questions that come up most often in meetings, with our answers as we give them.

    How much does customer review management cost for a restaurant or hotel?

    At ARETA, Google review management starts at €99 excl. VAT per month, with up to 20 reviews handled and a reply in under 72 hours. Multi-platform management (TripAdvisor, Booking, Airbnb, Facebook) is priced on quote, from €290 excl. VAT per month. A one-off intervention (audit, crisis, training) is billed from €120 excl. VAT per hour.

    What does the €99 excl. VAT per month plan include?

    It covers your Google Business Profile only: collecting reviews from your customers by QR code, SMS and email via plus-avis-client.fr, a reply to every review in under 72 hours, and a monthly review of your rating. It includes up to 20 reviews handled per month. Beyond that, we offer the Multi-platform plan or extra time billed.

    How quickly do you reply to reviews?

    In under 72 hours, positive and negative alike, in French and in the tone of your establishment. Sensitive replies are submitted to you before publication: nothing goes out in your name without your approval.

    Which review platforms do you cover?

    The Essential plan covers Google. On the Multi-platform plan, we also manage TripAdvisor, Booking, Airbnb and Facebook. The plus-avis-client.fr platform connects to more than 40 review sites in total.

    Can you delete a negative review?

    No, and nobody can on demand. Only a review that breaks the platform's rules (fake review, abusive language, conflict of interest) can be reported, and the decision rests with Google or TripAdvisor. The real answer is twofold: a professional reply that shows readers you take things seriously, and a steady flow of recent reviews from satisfied customers that rebalances the rating.

    Is it legal to ask customers for reviews?

    Yes, as long as you approach real customers, with no reward and without filtering who is allowed to publish. What is prohibited is buying or writing fake reviews: this is a misleading commercial practice under the French Consumer Code. Our approach relies exclusively on your real customers.

    Do you need review software or an agency?

    If you have time to reply every day, software is enough: take plus-avis-client.fr on its own, from €9 per month. If you do not have that time, the agency plan combines the tool with a human who replies for you, from €99 excl. VAT per month. We give you honest guidance in the first conversation.

    A question that is not on the list?

    Book 30 free minutes

  • Free meeting · 30 min · no obligation

    Let's review your customer reviews

    Thirty minutes by video call or on site: together we read your current rating, your last twenty reviews and your collection setup. You leave with a written review, whether you work with us afterwards or not.

    Book 30 free minutes
    Email[email protected]
    Phone06 50 82 74 13
    Address2 place du Château Vieux
    64100 Bayonne
    LinkedInARETA

    Monday to Friday, 8am to 8pm

    Last updated: 26 October 2026

Call
Book 30 min